Investigate Exact posting problems

Start with the correct client

Open Integrations → Exact Online for the client. Check the connection and open the posting settings. Each bank account shows its mapped journal and whether AirBill starts fresh or continues after an existing resume point.

Use the mapping action for an account without a journal. Use the change action to revisit that account in the setup wizard. Also check that the default posting settings have been confirmed.

Handle a posting error

Read the error beside the affected account. Correct the cause before using the resolve action. Resolving an error does not by itself prove that every entry reached Exact; check transaction statuses and the Exact log afterwards.

Another source has posted to the journal

AirBill pauses appending to a bank journal when it detects new entries from another source. This can happen when a bank connection or statement import also writes to Exact.

1. Check the account, journal and latest entry identified in Exact.
2. Decide which source should supply bank entries and stop the overlapping input.
3. If the external entries should remain, use the new-start-point option and check where AirBill should continue.
4. If the cause has been resolved elsewhere, ask AirBill to check again and read whether the block has cleared.

Do not use a general deletion or cleanup action as the first response to a stalled chain. An incorrect resume point can cause transactions to be deliberately skipped.