Follow a return’s filing status

Open the filings overview

Open the firm-level filings overview. Use type and client-assignment filters to find the relevant VAT or payroll-tax return. Check the client and period and open the associated task when available.

Read each stage separately

• A report awaiting approval is not yet ready to file.
• Requested changes need follow-up in the client conversation.
• An approved report can still be queued.
• Submitted means submission has started; check the delivery status afterwards.
• A label saying Exact filed the return identifies a different filing route.

In the task, inspect progress, declaration details and the filing log. The client also sees the associated conversation in the app.

An error or delayed status

Open the log through the row action when available and read the error. Retry is offered only for eligible failures. It does not replace checking whether the return has already been submitted.

If a final status does not arrive, follow the overview’s message and ask support to investigate when needed. Do not independently submit the same return through another route without checking the earlier submission.

Act on behalf of a client

A task may offer actions on behalf of the client. Read the confirmation and use such an action only under the agreed authority. Enter an explanation when requested. Approval, filing and payment are separate steps.