Contact support or send feedback from the portal

Create a request

Open Support and choose a new request. Select bug, feedback or question and optionally choose the client involved.

Add a short subject and explain what you tried, what you expected and what actually happened. Include the relevant period and error message. Attach only files or screenshots needed to understand the problem; do not send sign-in codes, passwords or API tokens.

Attach files or paste a screenshot into the message. Check the attachments and send the request. If upload or sending fails, inspect the message before trying again.

Follow the conversation

Open the request in the support overview to read replies and provide more information. Keep the same issue in the same conversation.

Mark the request resolved when the problem is fixed. Reopen the conversation if it returns. Use the client inbox for conversations with clients; Support contacts the AirBill team.