Find a bank transaction and its document

Find the payment

Open the bank overview from the dashboard. Select the correct account and use the search field to find the transaction.

Open it and check the date, amount, description and reference. Compare these with the payment you are looking for; a similar name alone is not enough.

Inspect the match

For a matched transaction, open the linked expense or income entry. One bank transaction can be matched to several entries. Check all linked entries to understand the total.

Open the associated document to view the receipt or invoice. A bank transaction may be visible before its document has arrived or been matched.

Add a missing document

Use Add document when that action is available on the transaction, or upload the receipt through Documents. After processing, check that the correct match was made.

Use Ask Bill to ask about the transaction. Explain what you want to check, such as why two documents are linked to one payment.