Set up automatic payment reminders

Open invoice settings

Open settings from Invoices and find Email reminders. Enable or disable reminders and select the available timings around the due date.

Check the payment status of outstanding invoices before enabling reminders.

Take care when enabling them

When reminders were off and you turn them on, AirBill shows a confirmation. Enabling them can immediately send a catch-up reminder for invoices that are already overdue and have never received a reminder.

Read the confirmation before proceeding. This is a business-wide setting, not a one-off reminder for only the invoice you last viewed.

Choose timings and save

Select the required timings and choose Save. The reminder 30 days after the due date can repeat monthly while the invoice remains outstanding.

A customer has already paid

Check that their payment has been correctly recorded before sending another reminder. See Record an invoice as paid if a received payment is not reflected in its status.